CHIEF CLINICAL OFFICER, BSN, MBA
112,000.00 to 125,000.00
JOB DESCRIPTION: CHIEF CLINICAL OFFICER / BSN
Reporting to the President/CEO, the Chief Clinical Officer (CCO) is responsible for achieving the clinical, financial and strategic goals as described in the agency’s annual Quality Assessment Performance Improvement Plan.
The CCO will oversee the Agency Service Departments (quality, clinical competency, outcomes, clinical analytics, patient and customer satisfaction with, and promotion of quality and excellence).
This CCO will manage clinical operations of Home Health-Care of the Sick Program, Rehab, Community Health, Dietician Services, Hospice and Home Care.
The CCO will oversee the Director of Nursing and Social Services, Director of Rehabilitative Services, Director of Hospice, Director of Home Care, Dietician, Community Health Nurse Manager, Q/A Performance Improvement Manager, and Director of Operations.
The COO is responsible for seeing that all programs are delivered in accordance with State and Federal Regulations, accreditation and agency standards, agency objectives and policies, and within budgetary guidelines.
The CCO will represent the organization in senior level relationships and will collaborate and partner with the Chief Executive Officer, Chief Financial and Operating Officer, and Chief Business Development and Strategy Officer in the development of higher-level strategic initiatives.
In addition to the above…
- Develop and execute annual program review and planning to meet identified needs/gaps in service or new technology, establish goals, budgeting and evaluation activities.
- Develop and execute agency’s clinical policies and programs.
- Serve on the Strategic Action Committee (SAC) supporting the ongoing strategic planning initiatives and leading implementation of clinical aspects.
- Maintain current knowledge of marketplace activities, industry trends and competitive intelligence, using this information to adjust plans accordingly.
- Identify needs for training and education and provide constructive feedback.
- Establish performance standards for each role, with corresponding metric/ measurements.
- Establish and maintain an efficient workflow within the departments.
- Assume responsibility for the Clinlogica and SHP initiatives bringing information to Director’s and Managers for integration into daily operations.
- Produce and present agency statistics to be used in the evaluation of organizational, team and individual performance and achievement of key indicators.
- Identify opportunities for new sources of referrals, revenue or partnerships and develops appropriate plans to address them.
- Recruit, select and employ personnel ensuring effective operations within productivity and budgetary guidelines.
- Promote a culture service excellence, growth, and collaboration.
- Monitor Outcomes, HHCHPS, HealthWyse, 5 star rating system and SHP data to analyze monthly statistical data and reports.
- Use clinical analytics to monitor trends in referrals, admissions, cases not taken up for care and refusals; use this data to enhance clinical performance and results.
- Act as an agent of change within the organization.
- Participates in the new hire orientation program for all staff and volunteers.
- Accept and utilize supervisory constructive feedback on performance.
- Establish respectful, positive relationships with other employees, volunteers.
- Accepts responsibility, takes initiative and exercises independent judgment
- Serves as a positive role model for the agency.
- Leader of the Agency’s Professional Advisory Committee
- Member - Senior Leadership Quadrant; Agency’s Service Departments; Staff Executive Leadership team; Strategic Action Committee; Business Development Strategy Team; Strategic Planning: Human Resources Task Force
- Master’s degree in relevant healthcare discipline.
- Bachelor of Science in Nursing degree
- Clinical background with a demonstrated knowledge and success in home health care.
- Successful experience in managing a team of healthcare professionals.
- Awareness of trends in the health care industry with a focus on quality, outcomes, publically reported star areas, customer experience and satisfaction, evidence based practice, operational efficiency, and clinical technology.
- Knowledge of applicable State and Federal regulations, Medicare COP’s, DPH State licensing regulations, utilization review, QAPI, and CHAP accreditation.
- Computer proficiency, including MS Office software and Electronic Medical Records.
- Compiles and analyzes data to be used for management and marketing purposes.
- Supports Business Development in leveraging clinical team/programs to meet Agency goals.
- Excellent verbal and written communication skills.
- Strong interpersonal skills to effectively enhance relationships with the communities we serve, including the internal organization. Excellent public presentation skills.
- Highly organized and able to manage multiple projects, people and deadlines simultaneously.
- Must be industry and market savvy in order to recognize and address clinical development opportunities for the various clinical service lines.