Job Description
job Code
#4318
Title
IT-Desktop Support-Healthcare
Date Posted
05/17/2017
Job Type
Temp to Hire
Job Location
Connecticut
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IT-Desktop Support-Healthcare

IT Helpdesk Support Analyst--Healthcare

 

  • Provided technical support to end users over the phone in a high volume fast pace environment. 
  • Provide Remote desktop support to assisted users with computer and printer issues using, Active Directory,  and remote desktop assistance.
  •  Assisted users with Cisco phone systems by creating user accounts.
  •  Resetting voice mail and assisting with call center queue management.
  • Tracks all issues opened by or assigned to them utilizing the required software. Documents detailed information and follows through to resolution or escalation of incidents and requests.
  • Creates and maintains knowledge articles for use by the IT department and the end user community.
  • Provides desktop support using remote tools.
  • Performs and assists with other related duties as assigned.

Required Skills:


  • CompTIA A+, Network+ certification, HDI certification
  • Bachelor’s degree, preferred. 
  • Schedule requirements:
  • Must be available to work Sat/Sun/Mon/Tue/Wed. (Thursday & Friday off)
  • Must demonstrate hands-on software and hardware troubleshooting experience 
  • Must be adept at reading, writing and interpreting technical documentation and procedure manuals and demonstrate knowledge of HIPAA privacy laws.
  • Must be skilled at working within a team-oriented collaborative environment, be self- motivated, and be detail-oriented.
  • Must demonstrate excellent verbal communication skills, including ability to translate technical information for non-technical audience and possess strong customer service skills.

 

Temp to Hire Opportunity

Salary 20-25/hr

Email resume to KrishaM@JMorrissey.com